Refund Policy

Return Policy (Valid for Online Purchases)

Within 14 calendar days, we offer the following options at our sole discretion:

• Exchange: You may exchange the item for another product.
• Online Store Credit: We provide store credit for future purchases.

To initiate a return, please email us at info@bencity.co.uk within the specified 14-day period.

Conditions for Returns:

• Items must be in new, unaltered, and unused condition.

Definition of new, unaltered, and unused condition:

• The item should show no signs of wear or damage.
• Returns must be made within 14 calendar days from the delivery date (after this period, returns are not allowed).
• Exceptions apply if an item is specifically noted as non-returnable or has a different return policy period (other than the standard 14 days) mentioned in its item description.

Damaged or Incorrect Items:

• If you receive an item that is damaged or shipped incorrectly, please contact Customer Support.
• Exchanges are subject to inspection once we receive the returned item(s).

Thank you for shopping with us!

Feel free to let me know if you need any further adjustments or clarifications.